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  • I don't even know where to start but our entire experience was terrible. We had an appointment, after waiting for 30 minutes a guy said were running behind do you mind if we do this out here. ( in the waiting room). So the lady that takes care of the bodies came and helped us. She was very nice. When we got home we looked at the receipt and it was for the wrong person and they were shipping my mom to Mexico . Called the mortuary , he said it was a computer problem. Don't worry we have the right information right here. I called a week later to check to see if I could pick up my moms ashes. I was told she was still there and they are waiting on paper work. I did get up set and told the guy we signed all the paper work. He immediately got very defensive and told me to refer to the green folder we got. I tried to explain we never got one, he basically called me a liar . Said everyone gets them, I tried to tell him to go ask that gal that took care of us. He said he will not do that, and I better calm down. I said would you be calm if this was your mother. So he said read your green folder we have 9 days so if you don't like it I will credit your money back and  you can bring your mom somewhere else. Which then I got pissed off and asked him what kind of business he is running . He hung up on me, then calls back and tells me to look at my contract . Once again I told him we never got a contract. Anyway my sister contacted John, (who originally talked to us on the phone), they immediately took my mom for cremation and called six hours later to tell us to come get her ashes. Terrible experience to have to go threw when your emotions are already out of control. But to have the owner of this mortuary to talk to a paying customer that way, he should not be in this business . Sent from my iPad
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