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About: http://data.yelp.com/Review/id/VWCp8b7iOc0yWNFp7F6PwA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-06-06 00:00:00 (xsd:dateTime)
itemReviewed	Visionworks
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	I am not even sure where to begin with this ENTIRE experience. I scheduled an appointment a few months ago for an eye exam and the level of customer service and professionalism was awful. Day of my appointment it took them over an hour to even see me even though I arrived 30 minutes early. The women who was working the front counter that day stated it was her first day and told me that she DID NOT know how to charge my insurance. They charged me just under $100 that day for the exam and when I called my VSP insurance they stated my copay should of been only $10 with my policy. VSP also informed me that they did run my insurance that day and received the full benefit. I am 100% positive that I was actually charged twice for my eye exam and that this was intentional. After being at this location for four hours I was finally finished and fitted with new lenses and sent on my way. I was told to wear these new lenses for a week and if I liked them to come back in and they would order them for me. I was not able to come back for a few weeks because I not only work full time but I am also a full time student and after my eye appointment I realized very quickly that they do not value their customers time. Once I was out of school I called to schedule a new appointment and to order lenses and that is when an annoying experience turned to a bad one. I called early in the morning on a Thursday to schedule an appointment to order lenses and the young women who I spoked with scheduled me the same day at 5:pm. I had to ask my job to leave early that day and coordinate to have extra coverage at work so I could make this last minute appointment. I arrived at Visionworks right before 5:30pm that day and again waited for 10 minutes before even being acknowledged. I heard two guys laughing and carrying on in the back before one young man even appeared. (I was later told his name was Gordon). I told him I had an appointment and he told me that the doctor was already done for the day. I was obviously irritated because of the hassle I had to go through so I could even make this appointment and here this man is telling me I cannot be seen today. He told me to come back the next day. To make matters worse he was extremely rude to me and treated me as if I was inconveniencing him. I asked him for a copy of my prescription so I could go somewhere else since me wanting to order lenses is a problem. He refused to give me my prescription and said I do not have one saved in the system and then told me if I want a copy I have come back the next day. I was so mad I just walked out. I came back the next day again after work and asked to get the name of the rude guy from the previous day so I could report it and the two women working were very reluctant to give me any type of information. They had no concern about what had happened the day before nor did they care, they had the same, "I don't give a shit" attitude as Gordon. The doctor finally had time to see me but wasn't very friendly and made me feel like being there was interfering with him leaving. He finally gave me my prescription and immediately left the building. The women then took me over and looked at my prescription and wrote a few notes on a piece of paper telling me that she cannot order my lenses until Monday because they cannot order lenses on weekends. I assumed she would not do it by her attitude and the fact me being there meant she had to do actual work so I left with my prescription. A week later I called to see if my lenses were in yet and the guy I spoke to told me that there is no record of an order ever being placed. (At this point I am not surprised at all). This was actually good news to me because the last thing I want to do is give this company any more money after this. I thanked him and hung up. I called VSP to make sure they did not run my insurance for contacts since obviously I never received any lenses since they already charged me and my insurance for my eye exam. I happily took my business somewhere else and was actually treated with respect and received my lenses within a week!!! If you are considering using this business for an eye exam I highly suggest anywhere else but this place. I read the other reviews as well and see that I am not the only person to be treated this way. Save time and hassle and find a real optometrist and support a business not run by assholes.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Monica

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