I called my appliance guy because I'm having problems with my dishwasher. He spent 15 minutes on the phone with me going through things for me to try before I spent the money for a service call. I thought that was very cool of him. He told me if I followed all of his directions and still had a problem he would be more than happy to come out and take a look at it for me. I will definitely use him in the future for all my appliance repair needs