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  • Ok, This was a terrible experience. I won't be back and it was my first time at a Freddy's. First off, yes, i read the reviews, and yes I expected thin, crispy hamburger patties, but my sandwich looked like it was made with the scrapings off the griddle. I really drove the 8.6 miles to try one of their custards everyone says is the best, but, their custard machine was down. What?? Yep. Then, after placing my order, and the girl told me she would give me my total at the window, I proceeded to literally wait 9 minutes for one car ahead of me to get their order so I could roll forward. At the window, I saw my bagged food sitting on the counter waiting for me, but the girl taking orders proceeded to have me wait another 2 minutes while she took someone else's order, then told me my total was $9.13. I had a $20 and dug for the 13 cents, which took all of 10 seconds, and looked up and she was gone with the window closed taking another order. Tick tick tick, and then she returns to take my money. Window closes, she takes another order while I watch her digging for change from the cash drawer. Window opens about 95 seconds later and she hands me a $10 and 98 cents!! I said, "I shouldn't be receiving change, I gave you 13 cents" she looks at me and rudely replies "it was $9.15". Unreal. So instead of letting me know I was short two cents, because really, who would give change if it doesn't round up to the next dollar, or at least to avoid pennies, she just processed the sale. I am shocked, disappointed and really worried for the future of our country if this is what customer service looks like moving forward. Freddy got fingered as I drove off.
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