As many of the reviews express there are some nice furnishings at Mod. The salespeople can be friendly when you actually talk to them in person but this is where the experience ends.
I've been shopping the entire Valley for a sofa and found one there I actually liked at a fair price. A new one would have taken up to two months so I asked about the floor model and offered to let them keep displaying for three weeks till i moved to new place. "we can't sell floor models" the sales manager said although all over the store there are Sold signs on floor models.
He gave me his card as I left and said to email any questions.
The next day I did. After a week there was no response so I called and talked to another designer/salesperson. I asked for info on manufacturer, dimensions and style. I was promised an email response. A day later nothing so I called and finally got the info sent.
I wanted to sit on it again so I returned to the store and talked to the designer that sent the info after multiple requests. I was told another one had shown up in their warehouse in a different color with awful accent pillows. I said I would think about it.
Next day I asked them to give me a price I can't refuse offer given all that had transpired and if good enough I would buy. Four days later no response so I asked if email was received. They said yes but wouldn't negotiate. I then gave a reasonable offer within 15% of asking price and still have not heard a word for many days.
The company will not exist long if they don't do all they can to both follow up with customers and realize they won't have a job if they don't sell everything they can. The management needs to wake up and start doing some sales training as each time I was there the salespeople were more interested in ordering or eating lunch than making a sale. They also need to know that with steep furniture competition (two stores right next to them) they won't last long as the only company that doesn't negotiate.
There is a win win in every situation and business's that don't car about customer satisfaction don't win.