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| - I'd like to address the positives before going into the negatives. This business is extremely clean and seems to be run in a professional manner. Even though, I don't have any basis of comparison, I was happy with the pumpkin enzyme peels I received and left the technician a good tip each time. There was something I wasn't very happy about which is why I only gave three stars.
I purchased a groupon for 2 pumpkin enzyme peels and 2 microdermabrasions. I went in for my first treatment in June. I asked if they do the microdermabrasion and then the peel. The technician said she wanted to ask me questions first. She wanted to know if I had ever had a microdermabrasion or a peel before. I explained that I did have a microdermabrasion before but had never had a facial of any kind. She stated that she had concerns about doing both procedures at the same time because she didn't know how my skin would react to the peel. We agreed that she would only do the peel that day and if there was no problem she would do both procedures at the next appointment. I didn't really question this because I do have very fair skin and am nearly sixty, so I assumed those issues could be a cause for concern.
A little over a month later I went in for the second peel. I told the technician that I didn't have any problem with the peel the first time, so I wanted to get both a microdermabrasion and a peel during that appointment. She began looking at my skin and told me that I have a few broken capillaries, so that it wouldn't be good for my skin to do both procedures. I accepted what she said since she's the professional, and I have limited knowledge in this area. A few minutes later, I told her that before leaving that day I want to set up an appointment for the two microdermabrasions. She told me that she didn't think microdermabrasion would be appropriate for my skin. I asked her if she was recommending that they provide a different service instead.
She then told me that groupon had made a mistake when they took LV Laser Services' order and wrote the ad. She said that it was supposed to be two peels or two microdermabrasions, not both. I found this very suspicious in that neither she nor the owner had said anything about there being an error and that for both days of service an excuse was provided for why I wouldn't be receiving both procedures. There was never any mention of a mistake until I said I wanted to set up the appointments for the microdermabrasions. The technician apologized for the error and asked if she could just leave the peel on for a few more minutes to make up for it. I decided to just accept what she was saying and check it out with groupon once I got home. I don't know if it was left on longer, since the appointment took the same amount of time as the first one.
I knew I had the right to demand what was promised, but I didn't want to do that if there had truly been an error. It's a small business, and I didn't want to cause a financial hardship on them needlessly. I contacted groupon and asked them if this business had notified them that they had made an error when creating the ad. If it was my business, and I noticed an error had been made like that, the first thing I would have done would be to make sure it was corrected. The groupon reply stated that the matter would have to be looked into. I do know that the last time I saw the deal offered on groupon, it still stated that the price was for two pumpkin enzyme peels and two microdermabrasions. This and the statements made prior by the technician suggest that there wasn't any "mistake." I would suggest that prior to purchase you call the business and make sure that what you think you are buying matches what they say you are buying.
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