Disappointed and angry.
I use Yelp reviews to help in deciding places to try out for services like hair cuts. Usually, having a high rating with multiple reviews is a good indication of quality. That said, I decided to set up an appointment for both of my daughters at this salon for a haircut.
When I called in to set the appointment, I specifically asked if there was a stylist with experience cutting curly hair. I was assured this was the case and that they often work with all hair types including curly, ethnic, etc.
My older daughter has thick curly hair which makes cutting it a daunting task - I get it. That does not mean that when I get her home and wet it down that it should be cut at a severe slope. There should not be pieces 2 inches longer than the rest of her hair hanging down (uncut pieces) and tragically, there really should not be spots cut 2 inches shorter than the rest of her hair.
I am going to have to take her to someone that can fix it and her hair is going to have to be incredibly short as a result. My daughter is devastated and my heart breaks for her.
On a bright note. My other daughter that had her hair cut (was done by a different stylist) looks fine. I noticed other kids (with straight hair) leaving with nice cuts while I was there.
As a business - it's a bad idea to make a claim that you can't keep. Be wary if you have a child with curly hair.