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| - Picked up my lawnmower today following an encounter with a large metal object buried in a lawn I volunteered to mow. My reward for volunteerism, I suppose. Fortunately, Besco Lawn Mower Repair was able to get me up and running again for the price of a $95 mower tune-up.
The guys were all very friendly. The price turned out to be very reasonable, especially given that I was fearful I had bent the cam shaft. My only issue, no doubt a consequence of this being the busy Spring repair season, was communication. I dropped off the mower on a Saturday and did not hear anything for several days. I finally called them and they indicated it would be a few more days before they could look at it. At that time, I approved the repair as long as it came in at $95 or less. I was anxious, because a bent cam shaft would likely mean the mower was history. It's a simple push mower, but one with a Honda engine that I didn't want to give up.
I eventually received a call that my mower had been repaired and that it was ready to be picked up. The guys at the counter could not fully explain what repairs had been made (not necessary, but I was curious), but could only tell me that a complete tune-up had been performed. A tune-up was needed, but I'm not sure I really needed a new starter rope... Whatever the case, the mower looks like new and should be good to go for quite some time.
I'll definitely use Besco again. Communication was a bit of an issue and the repair took over ten days, but the end result was great. Certainly a lot cheaper than a new mower or than using Sears (where the mower was originally purchased) for repair. I also appreciated that Besco took the mower in for repair with just my name and phone number. No nonrefundable deposit or credit card number required.
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