Wish my wife would switch banks! When we moved to Surprise from Cali. We had to close our accounts and reopen them in Arizona. When we tried to get our new debit cards, wife and daughter had no problem. But I had to go back three different times to reapply. To this date I still have not received my card. Again they said there was a problem on their part. I just said to shove it up their A**. It's my wife's account so I really don't use it anyways. If you want better service go to Chase or another BofA location.