Recently ordered "extra large pizza". I am a regular customer. Ordered "Mediterranean
" style. Pizza was inedible- undercooked and soggy. Because of dairy allergies had requested half with no mozzarella nor provolone. Pizza had full cheese.
Called and talked to owner. He offered a " small pizza" if we reordered within one week. I explained my guests had left and would prefer just a refund.
He refused and stated" you authorized payment and I have your money.
Amazed that owner would believe holding onto my $33.00 more important than losing a regular customer.
Of course, there are dozens of pizza option in the Shaler area so can only spread the word to frequent those instead.