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  • I was exhausted from working constant OT so did NOT make a Thanksgiving feast. I mistakenly thought I would be in the minority of those who didn't cook. We wound up at the South Point and ALL the buffets were packed like sardine cans and totally overpriced so we wound up at this hole full of drunk, loud tourists. Every employee there was pissed because they had to work and the air was thick with contempt you could cut with a knife. Our waiter, Eduardo was literally the laziest, worst waiter I've had in years. The burgers were dry like the Mohave desert, all the food was overcooked and he never once refilled a tea glass. Basically, he dropped the plates on the table and left. When he returned, he dropped the check ON MY PLATE ON TOP OF MY FOOD AND SAUNTERED OFF! We were going to order dessert but he never returned. I walked to the register to pay for this sorry excuse for a meal and the cashier who was devoid of any social graces or basic English comprehension was beyond rude. I asked for the season salt, a glass and salad peppers and she froze like a statue and said, "Are you serious?" I said, "Yes, I'm serious! Move your lazy ass 2 feet to the right or I'll come behind the register and do it myself." She stands there dumbstruck not moving so I ask for the manager. Still no movement. She's gone catatonic. So I yell, I need a manager! This stooge runs over and asks what's going on. I tell him about the poor service and her bad attitude. No explanation, no apology, no nothing. A vacant stare. Again. Somebody must put Xanax in the water there. No offer for a comped meal. Nothing. I informed him I'm not a tourist, I'm local and I'll never eat here again. Still nothing. Called corporate because I have a low tolerance for bad customer service. When I was a waitress I worked my ass off and left people with a good memory to relate so I had regulars. I have serious issues with the lack of competency, social skills and work ethic of people under 40 lately based on recent experiences. The Steak 'n Shake restaurants in Houston are so much better. Lately, anything on the strip is lacking in the customer service department.
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