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  • I am giving Spirit an average review for several reasons. Spirit Airlines is what it is. It is a cheap airline to fly with, however, every other little thing costs - carry-ons, checked baggage, picking a seat ahead of time, etc. The flights have always gotten me where I was going without too much delay. They are good about giving credits when credit is due. Where they can improve is customer service. My last trip to Detroit a couple months ago, I was running a bit behind. The agent at the desk was fairly quick getting me checked in and taking my luggage, but she wasn't exactly friendly. She huffed and puffed throughout the entire process, scolded me for being late, rolled her eyes at me, and when she called the gate to let them know there'd be two late passengers, she made sure to throw in some passive-aggressive insults as if I weren't standing right there.Then, she took our luggage and told us "your baggage might make it to Detroit, it might not. It is your responsibility to come back here to pick it up if it doesn't." Then, when I started to ask her how we could ensure that we get our luggage (being that we were going to be in Detroit for several days and needed our clothing), she interrupted me and told me to hurry and leave. I didn't appreciate attitude.
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