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  • The stuff in this store is cute, but the customer service is terrible and this is why I will not return, ever. We received two 'Sophies" at our baby shower, and one came with the KolKid receipt. About a month after our daughter was born, we headed to Kolkid to buy a baby carrier and exchange the Sophie (still in box, with receipt). We bought an Ergo baby carrier, and the infant insert, which came to well over $120. When we were completing this transaction, I also brought out the extra Sophie and asked if I could exchange it or issue a credit towards the carrier. I was told there was nothing they could do since it was past the "21 day" exchange policy. Sorry, we were busy having a baby and just dropped quite a bit of money at your store! I should have left then and there but was a bit shell shocked and ended up purchasing the carrier anyway. We emailed the manager about our experience and never heard back. So, sorry, I will take my business elsewhere.
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