Lucille's is always delicious. It's our favorite BBQ restaurant. Especially the green valley location. Today we went in for lunch and had SARAH as our server. She wasn't even mediocre..it was terrible!
Please see examples of the horrible service below:
1. One of our sweet teas had BBQ sauce INSIDE of the rim of the glass. Mind you we didn't even order our food yet, so there's absolutely no reason why we would have BBQ sauce in our drinks. When this was brought to SARAH'S attention she said "oh, that's weird". Didn't apologize.
2. After our food had been dropped off, she didn't bring any napkins..so we figure we ask her for some when she comes back to check on us. Funny thing is, she NEVER came back to check on us. One of the people from our group had to stand up, walk around the restaurant with BBQ all over his hands to ask another server for napkins.
3. Still no check in from our server. When we were done eating, we had to flag her down to ask for to-go boxes. She brought the boxes and the check without even asking how we enjoyed everything.she even tossed the boxes on top of food that we were going to take to go
4. The fastest service we did receive from her was when she came back for the check. She swiped the card, ran back and dropped the check presenter on the table.
No "thank you"'or any type of friendly acknowledgement. I believe she is in dire need of a retraining about what customer service is. She was the WORST server I've experienced in your establishment.