I don't understand how I can pay for a room in advance - not just reserve with a credit card, but actually make the first night's payment - and then be told that here are no nonsmoking rooms left and I need to stay in a smoking room.
If I wasn't here for a work event, I would have turned around and walked out.
The attitude? "Sorry, but no nonsmoking rooms left." The entire check on process - including follow up to change rooms the next day - was more like they were doing me a favor!
I won't be staying here again and will push for our future events to be at a different location.