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  • Came here to look for a bridal gown. I had been to a few locations before coming to Catan's so I expected so much more out of Catan's. I was greeted by the receptionist who told me to start looking through the racks while she got my consultant. My consultant came up to us while we were looking. I explained to her what I was looking for and asked her to assist me in finding gowns. I told her how overwhelming it was and that it is very hard to tell what a dress looked like while crammed onto a rack. My consultant did not choose any dresses nor help at all while I was browsing. I choose a few dresses myself and we went into the back to try on. My consultant did not help me get into the dress, I had to get into the dress by myself and walk out into the room before she helped zip or lace me up. I found two dresses that I liked and I wanted to set aside to try on again. I explained to her what I liked about those dresses I had and I was looking for. She left the room and came back with a few more dresses. Every dress she pulled was exactly the opposite of what I wanted. Like she didn't listen to a thing that I said. I told her I wanted to try on the two dresses that I saved. She never put a veil, headpiece or anything else to "dress it up". She told me "I'll mark these two on your card" and walked out of the room. As I changed back into my clothes and left the room, she was standing there with a card in her hand and explaining the promotion they had going on and wanting to make a second appointment to come back & try those 2 dresses on again. I reluctanty made a second appointment but after talking with my mom after we left we decided to cancel it because of the lack of assistance we received. After that experience I said I would not go back to Catan's however one of my bridesmaids wanted to go to Catan's to look at dresses for them. I figured it's a different department and they have a huge selection of bridesmaid dresses so we tried. I took 2 of my bridesmaids with me, we found a few dresses we liked and I told this consultant that I wanted to bring another bridesmaid back with me on Friday morning. She made an appointment for us at 10am. She even told me that she would save the gowns in a room for us and that she would be there when we arrived. We got there and they didn't open until noon. Needelss to say my gown didn't come from Catan's and neither will my bridesmaids.
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