Came here on a Tuesday with some friends for a going away dinner. We decided to meet during happy hour (4pm-6pm). Such a nice looking place; clean and well kept.
We got seated, drinks were ordered and then around 5:30pm we ordered food (Pizza and boneless wings on the happy hour menu). To our disadvantage, the kitchen was backed up. We started noticing that tables who arrived after us were receiving their food before us. Our waitress, Nancy, was very apologetic and doing her best to fix the problem.
After 45 mins, we asked to speak to the manager. Jose, the manager, came over and spoke with us. He apologized and explained that the kitchen was backed up and offered to cover the bill. Our food came out one by one but fresh and hot. ALL THE FOOD ENDED UP BEING ABSOLUTELY DELICIOUS!!!! We really enjoyed all the flavor. We even decided to get dessert!
We enjoyed ourselves as we ate and enjoyed our last day together as a group. Our wonderful waitress came by frequently to check on us and refill our drinks. The manager also stopped by to check on us.
Even though we had a dilemma with the timing of our food, the customer service was great. I would definitely still return. I can't believe I've been to town square so many times and never stopped here. I can't wait to come back.