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  • I got a Groupon deal for a gel or shellac manicure at Magen Nails. Before I go into details, here's the bottom line: I am very disappointed with the service and my nails. First, I made an appointment about a week before which was pointless. Even though they took my name and information and scheduled an appointment with me over the phone, there was no evidence of that once I walked through the door ten minutes early for my appointment. A lady asked me what I wanted, I told her I had an appointment for a gel manicure with a groupon deal. She told me sign in and to sit down, then she went back to the pedicure she was giving. I've been in places like this before and they usually tell you to pick a color while you wait; I was just told to sit, so I did....for a good 20 minutes. Three people were helped into chairs to begin their mani/pedi's before I was even acknowledged again. A lady guided me to a chair with no manicurist on the other side. I sat and waited there for another 15 minutes. Had I not already paid for my groupon, I would have left at this point. A woman came over and said something in broken English about putting the top coat on, indicating it was almost my turn. I reiterated that I had a groupon and asked her what my options were for colors; I am new to gel/shellac, but in my experience there are only select colors. Without saying anything, and leaving me wondering if she heard me, the woman walked away and returned with a basket of plastic painted nails to choose from. The customer sitting next to me advised I be careful because they don't tell you which ones will cost you extra. I picked my color and they didn't have it so they told me they'd do something else that I'd like (deciding for me what that was)... Finally, nearly an hour after my scheduled appointment time, a manicurist sat in front of me. She was completely unfriendly, kept getting up and cleaning things in the middle of doing my nails, and during the entire manicure she kept shaking her head and rolling her eyes. She never said anything to me, though. It was very hard to tell during the manicure what my nails were going to look like because either the manicurist had my hand, or it was under the UV light out of sight. Suddenly, she got up and said, "okay". I asked if she was done and she nodded. My nails have a clear, sparkly polish on them that is hardly noticeable. I wanted a pearly white with silver sparkles on top. She filed my nails so that they are pointy on either side and look really awkward. My cuticles are more dry than when I went in because there was no use of lotion, cuticle oil, or anything. I am not a picky person, but I feel like this was such a waste of time and money. I didn't even want to leave a tip, but I did.
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