| rev:text
| - I've eaten at Mirch Masala twice, and have gotten take out once. My experiences at the restaurant were okay. The service, as many other reviewers have mentioned, is pretty terrible. My group of 5 waited for 30 minutes for our appetizers after we ordered, and another 45 after that for our meals. But the food was decent and I was with friends, so it was fine.
But yesterday at around 6:30pm, I decided to stay in and order take out. I called three times before anyone picked up, and asked if I could place an order for delivery. The woman on the other end of the phone was nice, but confused, and said that the delivery man would call me back to make sure he could deliver to my apartment... even though I live 3 blocks away. I waited, and a few minutes later, the man called and took my address. He didn't realize that I hadn't even ordered yet, and said that the first woman I spoke with would call me back to get my order, so I waited again. 10 minutes later, the woman called and I tried to place my order. I had to repeat my order several times because she was talking to another customer in the restaurant. She then said she would have to call me back. A few minutes later, she called again and took my order. She told me it would take about 45 minutes for the delivery man to come.
So I waited. And waited. And waited. An hour and 15 minutes passed, so I called the restaurant again, and the same woman apologized and said the driver was on his way and would be at my place in 10 minutes. So I waited again. 10 minutes later, the driver called and said he was lost, so I gave him directions from where he was to my apartment, which was maybe less than 5 minutes away even with traffic. I waited some more until TWO HOURS had passed since I placed my order and finally the driver showed up at my apartment. He was apologetic and nice, but I was really frustrated at this point. I'm an unbelievably patient person, but this was just ridiculous. I settled down to eat my dinner at almost 8:45pm only to find that everything was ice cold. The naan was actually cold to the touch! The food was much worse than I remembered it being in the restaurants, not at all flavorful and unnecessarily oily.
I'm really disappointed, especially since Charkha in the Warehouse District closed, and Mirch Masala is the only downtown Indian restaurant now. I would not recommend getting delivery from here because it would honestly just be faster to walk there and get it yourself.
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