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| - The first time I went in, I liked it. I thought why not.
The last couple of times I've been I have had such a horrible experience. I'm the type to always have my nails done and they have to look good. I went in a couple weeks ago, and I was sat down with a girl named "Lana". I believe that's her name. I went in for a simple fill. We sat down and she started to drill the gel off, and she makes a comment about my nails, they were coffin shaped and she said "These are nigger nails". and she started to laugh. I personally thought that was really rude and really racist of her to say.
She finished up and I left. Two days later, my nails just kept breaking. I have never had this problem before and I do the same things everyday at work. I went back, got it fixed and it was fine.
The last time I went, which was about two days ago, I got sat down with Lana again.. I told her EXACTLY what I wanted, I wanted a new full set, coffin shaped. She said okay and started on me. She was starting to take them off and she ripped off one of my nails on one of my hands, and only fully took off 3 nails. The rest we soaked and she drilled some of the acrylic off and then proceeded. So she pretty much didn't take the FULL nail off. My nails still had hard acrylic on it. She went over it with another tip and more acrylic powder just building up. I had asked her to make the nail go down because my nails grow up and she goes "I don't know what you want me to do I cant just magically make your nails grow down." I said just put the tip down so it doesnt show my nail growing up" She didn't do what I had asked. She put them straight. She kept going and was doing my nails square instead of coffin shaped like i asked, i asked her about it and she goes "Oh! I forgot" like oh wow thanks.. She rushed and she didn't put as many gel coats as she should have.
I paid $60 for my services.
She was lazy and rushed and was rude the whole time. She was huffing and puffing and shaking her head like she was mad the whole entire time. I've been working in customer service since I was 16 and that was not good customer servicde. She was horrible. I don't like being rushed while i get my nails done and they ended up looking like crap. I'm going to stick with my normal nail place, "Highland nail and spa" in Southern Highlands, they have great customer service and actually take their time on their customers nails. Never going back to this place again!! I left there with cut up, bleeding and sore nails!
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