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| - I actually am sort of a fan of Panera as a quick, relatively non-greasy option for lunch or dinner. I really like the new thai chicken salad, and have always been a big fan of their soups. Normally I would not write a review for a chain as their fare tends to be standard no matter where you go, but I am pissed after the service I got at this particular Panera the other night.
My partner and I were running late for a concert at the school where she teaches, but we were starving so we ran in having had ok experiences here before. We stepped up to order and the manager at the counter proceeded to scold me because I did not specify that I wanted to switch breads on my sandwich before I ordered my side. He rolled his eyes and said something like, "Ughhh. Now I have to start the whole thing over." Ok, so I probably should have said the bread thing right up front, but really?
Then, in the middle of my order the phone rings. He proceeds to leave the cash register, take the phone in the back room, and loudly yell at the person on the other end for several minutes. Mind you, my order has not been completed so they are not starting to make it in the kitchen and I am running out of time before the start of the concert. FINALLY he hangs up and graces us with his presence again to finish ringing out the order.
The fun doesn't end there though. Next, the servers who are making our order, the only order in the whole restaurant by the way, decide that now would be a good time to take a break and chat with their friends who just came through the door. They actually leave their spot on the food line to have a full conversation (several more minutes go by!). I am starting to really freak out now, as this whole process has lasted almost fifteen minutes, but thankfully our food comes out before I burs a blood vessel. We grab our food and begin to inhale it, but I need a spoon for my soup. I go up to the counter where a female worker is standing. I look at her, make eye contact, open my mouth to get out my request and before I can begin speaking she turns around and goes through the door into the back room. I literally stood there with my mouth hanging open. I seriously wondered if I had finally learned how to become invisible!! There was no one else behind the counter, so I had to wait several more minutes until someone else came out and could give me a spoon (pretty much a necessity for eating soup). In the end, I couldn't even taste my food because we had to run out of there so quickly.
I don't mean to be harsh, but I actually could not believe that experience. Could have been an off day, but seriously.
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