One star is too good of a score for this company. I pre-paid for a rental car on Aug. 5, 2017 for one day. I also purchased extra, on-line rental car insurance via their web-site from Allianz Global Assistance (in addition to my own full coverage auto insurance from USAA...yes I am a Veteran, disabled). I have better than average credit rating. Upon arriving at the rental car terminal, the front desk was empty. I was advised by the nice lady at the other car rental company to proceed to the parking area. There I found two employees shooting the breeze, smoking. I presented the front desk clerk my information to which he proceeded to process my rental. He asked for my proof of insurance, which I presented along with my additional insurance that I purchased for rentals. I was informed that what I presented was not good enough and that he needed my entire 14 page policy from USAA. Needless to say, I do not carry the 14 pages with me. He denied my rental, even after I informed him that it was pre-paid. Never have I been denied rental service. Upon calling customer service, I never actually talked to a human being, instead only recordings that stated that I would receive a return call...which never happen. A truly lousy company. Truly terrible.