Here's the thing.....I am a big fan of excellent customer service and Enterprise has certainly provided me with great service. I was given a rental because my dealership had recalled my car for safety issues. Enterprise issued me a Ford Expedition, which is a very large, but very luxurious SUV. The vehicle was far too large for me, and after a week I was kind of fed up with driving it. I called Enterprise and asked if I would be able to switch vehicles, and they were more than happy to give me a smaller, more fuel efficient car. This was done quickly, with very friendly service. The whole experience was great.