I'll be honest, if the pizza wasn't so dang on good I probably would never frequent the place again. Most times I think they could care less whether you're there or not. The owner can come off as a bit cranky but I think it's all part of her warm disposition... Or I've just worn her down with my continuous patronage and she's finally decided that she can't get rid of me no matter how much she ignores me. I think she's finally learned my name after only going there every Friday for about a year now. I suspect they have a problem keeping employees who aren't family because on those rare times when they are fully staffed the atmosphere is pleasant. So I'm going to say they are overworked and exhausted. But man if you like a pizza crust that has great flavor with a bit of a chew and toppings that leave a little greasy residue (like pizza used to be before gluten, dairy, meat, and pretty much flavor free become all the rage) then this is the place to get it. Just don't expect them to be happy you're there giving them your hard earned money. Heck, I guess they think they've earned it cause they work hard too!!