I have no idea how they've received so many good reviews. This was a terrible moving experience.
-They started the day by being 30+ minutes late.
- One of the 2 movers would not stop going on about how hung over he was from the night before.
- I was told when I booked the move that they would provide a mattress bag. They showed up without one. The first time one of them picked up my new $3000 mattress he left his filthy hand marks all over it. They then proceeded to plastic wrap it, which is good, except they used all of it up and only had enough to do half of 1 of my 2 sofas. So not only were the sofas pretty much uncovered but my fabric headboard and bed frame were left completely uncovered.
- They put a nice size whole in my new sofa.
- Every other piece of furniture was left unwrapped and repeatedly placed on barre concrete.
- Once I called the owner to explain what was going on, instead of handling it like a professional, he started cursing about his guys.
I guess the saying "you get what you pay for" stands true, just wish $60/hr would buy some level of service.
Would never use this company again.