I have always enjoyed every experience at this theater and have found staff to be courteous and helpful. In fact, last time we purchased 8 tickets in advance but unfortunately one person became ill and was unable to attend. We spoke to the cashier who contacted the manager who graciously provided a refund of that ticket. In addition, we have previously had positive experiences when needing help with reward points when unable to obtain them online. Staff has been pleasant at snack bar and love how you offer the popcorn flavor shakers without the additional charge like other places. Must admit though wine charge is too high. Covered parking is also a huge plus during the hot summer months.