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  • I have never written a negative online review before, but my experience at this location has been so terrible, that I thought I should save the rest of Phoenix the trouble of going here. DO NOT GO HERE! I am generally an understanding person when it comes to customer service. I get it, sometimes there are situations out of your control. In this case, I have had several negative experiences and my patience/understanding is gone. I went in to get my glasses prescription and glasses as a new patient a month ago. I STILL DO NOT HAVE GLASSES! The appointment went well. I was told my glasses would come in 7-10 business days and I could pick them up. I called at 9 days (I was eager) and they assured me that they would call me when they were in. They seemed aggravated that I was calling. At 12 business days (over 2 weeks later), I called- at the end of the day- and they said, "why yes, they are in". No call, but whatever, I go and pick them up. I get there and they are understaffed. The only optometrist there has to leave for a family emergency... fine. She rushed me through the fitting and had me try on the glasses over my contacts. I get home and try on the glasses. I cannot see. The prescription is clearly incorrect. It is dangerous for me to wear these. I call and say that I need to come in. Fine. I do. I get there and they act like I am just whining about the glasses and even ask me if I remembered to take my contacts out before putting my glasses on. They, at last, after I persisted, they checked the prescription. The optometrist had written it down incorrectly. They were the wrong prescription. He apologized profusely and I was going to give this business one more chance. I asked that once the glasses came, if they could ship them to me because I did not want to have to go there a FOURTH time. They said of course! I and thought, okay, they are trying to make this up. Then, almost 2 weeks later I get a call saying that the glasses are in but they are going to charge me a $15 fee to ship them. At this point, I have no more patience. I will go in there tomorrow to pick up my glasses and I assure you I will never go there again.
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