Reflexology first timer - Regan, my reflexologist du jour, walked me through the process (no pun intended) methodology and warned of possible pain...just felt like a luxurious foot massage to me...but very pepperminty and relaxing...feet happy! Can't wait to go back for Mani-pedi later. They serve yummy cucumber water while you wait along with peek frean wafers - no wonder J-Lo loves this place!