Apparently a target of awful drivers - rear ended, backed into, and twice hit-and run in the 6 months since I decided on my new lease - lets just say I've spent more time than I'd prefer at Gerber, and although I certainly hope I needn't use their services again I've been met with nothing but top notch customer service each time. Admittedly a bit shabby on the interior, with an annoying text message system that updates you (incorrectly) on the progress of your vehicle, each experience I had inside the store with customer service was friendly and understanding while the body-work on the car turned out great.