Within 24 hours of emailing the company, I received a call back. We were moving into a new house and with the cable guy and water guy in and out - I couldn't talk on the phone and asked them to text me. Immediately I received a text and asked for a 2pm appt. They were ready to accommodate.
At 11:45 my schedule freed up and and I text-ed to ask for a 12 noon appt - they had just finished working on a home and agreed to meet me in 15 min!!! I was shocked!
They show up and did a general walk through/inspection and advised me of their services (all price points) at no point did I feel pressured - the decision was totally up to me. When I chose the higher priced one, their employee took me to see the chemicals and showed me what the label that advised what it took care of. What a nice and unexpected level of customer service!
All in all fabulous experience, I never felt as if I was being swindled and they even gave me tips on how to better secure our home from spring/summer pests. I will surely be calling them back!