This is our third night in three nights at a different Hampton. Perhaps I'm comparing this to the others, which is giving it my three stars. Maybe I should have done a little more research. We actually switched from another chain and drove an extra 20 minutes to get to this one because of the great experiences we had the past two nights.
First, the front desk was as exemplary as all the others. But, we were disappointed when we walked in the door. I moved to this one because there was a Pool listed. We had three kids with us and a long trip. They were ready to hop in their suits.
Guess what, the Pool was closed for Maintenance. Now, the VERY nice person at the desk felt bad. They did arrange for us to use a pool at another hotel (really not the same as we had to get in the car and drive them there), but it was offered. She also tried to get us in another hotel, but we were exhausted. We did stay. The rooms are smaller than the other ones and this one was missing a microwave and fridge that we had been used to.
The rooms were clean and breakfast is the same as the others (perfect for us).
This won't mean that we will not try other Hamptons, but now we know the questions to ask before we arrive.