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| - Here's a breakdown of the meal my family and I had:
Beer on tap: good
Arancini: good
Calamari: very average, chewy
Now for the pizza...
Crust: way too thin, burnt in some places, tasted too much of flour
Pizza toppings: very few, some tasty, some not so much
After receiving our beers, arancino and calamari, we each received our pizza. As we were eating, we noticed our pizzas were thin - very thin! The sauce and toppings caused the pizza to become very soggy. But for my dad who didn't have any sauce nor "heavy" toppings (only a few cherry tomatoes, goat cheese, arugula and proscuito), his pizza had the opposite effect; it was burnt in parts on top and underneath. We showed the waiter and asked him if he could change my dad's pizza. He returned with a second pizza but this time, it was undercooked. He showed the waiter again who completely agreed with us and brought us another pizza. By that time, we were all done eating and although my dad found his pizza to be burnt again (this time there was even a hole in it due to how thin it was), but my dad gave up and ended up eating it anyway.
The service: Upon our arrival the owner or manager was very nice, accommodated us outside on his terrace although we were previously sitting inside. Our waiter was very friendly and made sure we got our food fast. However, our biggest disappointment came from the owner who, after seeing a pizza was returned twice, hid inside the restaurant and never came back out. Not once did he come outside and apologize, to see if the pizza was to our liking, or even offer us any anything else. Not even coffee on the house. I mean, come on?! After spending $165 in his restaurant, the least he could have done is to come and see us before we leave to thank us for coming to his restaurant. As we were driving in front of the restaurant a few minutes later, we even saw him sitting on the terrace. That to me shows a complete lack of respect for his customers. He was willing to greed us and welcome us upon our arrival but couldn't care less once we had issues with our order.
Over the past few years, I have been to Artigiani at least 5 times, recommended this restaurant to countless of people, including friends and colleagues of mine, but after our experience last week, I don't think I will.
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