wow, time to debunk these incorrect reviews.
1. I saw Harry Potter in the 21+ STAR CLASS theater. the aisles were amazing. each row had 3 seats-space-4 seats space then 2 seats. this way if you can have your own row in a group of 2 3 or 4!! wow! I have never seen a theater like this before.
I saw Harry Potter with no kids for the 1st time ever, WOW what a difference it made!! great food and drink service right from our seats. the extra aisles made it so the servers never blocked the screen. what a great idea, and the ticket was only $9 +$2 service charge which was worth a FREE POPCORN so..it's the same price as other places.
2. you CAN reserve seats online, just not yet. it's a new theater and that system isn't up yet. it had nothing to do with how many people ordered online. I talked with the manager.
3. very friendly service and the ticket taker told me which theater and where the restrooms were located.
4. food service was continuous from the moment we got into the auditorium. there are different setups. the STAR CLASS theater has the seating arrangements to accommodate ordering from the seats. If you want beer brought to you during a move, go to star class.
5. movie had 3 or 4 previews like any movie I'd ever been to.
6. the seats will break in as time goes on. they're supposed to be a little stiff the first few months.
wow, what a great experience. 1 more thing.. I bought 4 tickets online by mistake and wanted 3. I showed up to the box office (3 days before the show) told them my mistake and they said no problem and gave me a cash refund (even though it clearly states no refunds on internet orders)
great customer service, great STAR CLASS experience, worth the extra $2 (but had free popcorn remember) amazing food for a movie theater. next time I'll try the motion seats :)