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| - No thank you! Fat Willy's lost a customer today! We used to be a big fan of this burger joint, despite the wait for food (always seemed a little long). Today we had several bad experiences that resulted in is leaving before we were served our meal. First, we ordered an appetizer and it took 25 minutes to arrive. The appetizer. Second, we were given two different kids menus. When we ordered an item off the menu (kids pasta) we were told they didn't have it anymore. After a few minutes we ordered something different only to be told they didn't have the side we asked for (fruit! ON THE MENU) Settled on mashed potatoes... They think they have those! 5 minutes later the server came back and said they don't have those either. He said the menu has changed some! They took the firecracker burger off and people were mad about it, he said. I asked why they changed- new chef? New owner? No, I think the owner just wanted to shake things up, he said. He also said he heard not everything changed at all locations, just some! Whatever...
We were there after the lunch rush- one of only two tables the entire time.
25 minutes after ordering our APPETIZER, it finally came. (Oh by the way- no Alfredo sauce anymore, only pizza sauce for the garlic knots. Menu changed, apparently)
40 minutes after ordering our ENTRÉES, my husband kindly told them we would pay for our appetizer and drinks but that we did not want the food and we would be leaving. They food just happened to be ready, so they boxed it up for us and sent it with us.
The entire time we sat there we only saw our server when we ordered, when he came to tell us something we ordered was not on the menu, or when he brought drinks/appetizer. No checking on our drink refill status or apologizing for the ridiculously long wait.
The food was mediocre. My burger was not medium, nor was it hot. The garlic knots were smaller than they used to be and not soft (overlooked like the burger, maybe?)
I tend to give people the benefit of the doubt, and really hate to give a negative review to anyone, but this one got me fired up today.
Hate that for ya, Fat Willy. We were big fans before today, but you lost our business and we will likely share our experience if your name ever comes up in conversation with our friends.
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