| rev:text
| - If you need beautiful glasses and you need to see properly- do not come to this messed up, horrific customer service joke of a store! Urgh!! I am so utterly pissed at this store and the rude people who work here!! I have never been so mad writing up a review, and I tried to calm down for a few hours before I decided to write it.
I fell in love with a pair of Roberto Cavalli glasses at Vision. The person who was helping me was having trouble with my insurance carrier however, and told me that he would call me first thing Monday morning. Not sure what the insurance problem was.. I have Blue Cross/Blue Shields, probably the best insurance that there is and I never have had a problem with them. Well, no one ever called me back on Monday. In fact, no one ever called me back. I started to call the store on Tuesday, as I was anxious to get my glasses. Every time I called, I either got a busy signal or was disconnected. Finally, after a week- someone named Jeff answered the phone! I was so excited. He said it was his first day and that there had been some problems with the phone. He took my info and told me he would call me right back. Surprise! Jeff did not call me back... once again, no one ever did.
My husband advised me not to continue dealing with Vision, but I was obsessed with my glasses :( A couple days later.... a woman answered the phone. I cannot recall her name, but she took all my info and promised to call me right back. SHE DIDN'T!! By this time, I was floored. Never, have I ever experienced non customer service such as this. Finally, I made the drive out to the store to see wtf was going on.
I entered the store, and the three new women working there all seemed to know who I was. No apologies however. When I told them I thought the store had gone out of business, I was simply told that they were having problems with their phones. (Oh no no no.... that is not your only problem!!!) For the fourth and last time, I gave them all of my insurance information and also gave them my prescription (which they had previously copied and had on file). No surprise to me, there was once again a problem with my stellar insurance. I ended up calling my insurance carrier and explained the complex situation I was having. I was rest assured that as I already knew- my insurance covered 45%. Blue Cross offered to speak to the employee and help them to understand. Unfortunately, this did not work. The employee actually got mad and frustrated at Blue Cross, and told me that I had to call another number and get some kind of authorization. Finally, and I must say sadly, I abruptly left the store. I was not only left upset but I was actually hurt. Who do these people think they are and why are they working here????
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)