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| - Worst Costco Experience Ever!!!!!
I stopped in this Costco for a quick lunch snack and walked in to the food court, then I hear loudly someone saying.... "Sir, Sir!!! Sir!!!! Sirrrrrrrrrrr!!!!!!" I turn around and there is a Costco lady in my face demanding me to show her my card, I told her I was here to get lunch at the food court, then I continued to walk to food court, then she followed behind me and proceeded to walk in right in front of me, talking about membership and my Costco card.
I then I told her again very nicely "I'm just going to the food court, not the main store"
she then went on and on "educating" me about "membership" and "rules" and on and on about why I need to "show my card - even if i'm going to the food court" (which is a lie - you don't even need a membership to purchase items from the food court.
At this point I'm frustrated and felt like I was being scolded like a red-headed step child, I turned around and ignored this lady 'educate me' on "Costco Rules" etc...etc...even as I walked away from her...she continued to speak behind my back in her unprofessional derogatory manner, rudely again about "rules" etc etc...
(If this woman hates her job this much, maybe she should do everyone a favor and quit, I have read several other complaints about this store, there seems to be a pattern of rude, belligerent employees at this store, so much that members who visit this store away from their home store will Never go back.
I have been a Costco member for over 17 years and have never been treated like this... I understand the "rules" and don't need to be "schooled" and interrogated by some Costco Gate Nazi.
( I could see someone being treated like that if they had stolen something and was being interrogated, but this was absolutely ridiculous! Does the management here teach their door greeters to be this militant and aggressive? If so - Corporate should fire the entire Management Staff at this Costco.
I will never ever again visit this Costco store!!!
I wonder if Corporate knows just how this particular store is failing in the area of customer service. I blame Management, because it's their job to train It's employees regarding - professionalism, politeness, and policy..
to Management at 1445 w Elliot RD, Tempe AZ
1) Train your employees to treat your loyal Costco members with some respect! Remember your members are what keep you in business!
2) Teach your employees not to antagonize members for their member card, who are simply going to the food court.
3) Teach your employees to leave out the rude demeaning (ghetto) attitudes, when they come to work, or they don't come in period, because customer service should be priority #1..
Corporate should be ashamed of this store......
I will never never visit this location again!
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