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| - My sister and I decided to spend a long weekend in Montreal. We went with Priceline to get our hotel and were reasonably pleased with getting the Delta Centre-Ville as the hotel we ended up bidding on. It's a pretty good location and an okay price for a 3-1/2 star hotel in Montreal (from what we were finding were normal prices). We paid around $125 a night, if I remember correctly. However, take into account that parking is around $25 extra per night, so really you're looking at $150/night...so it's not cheap and I was expecting 3-1/2 star quality. I did NOT get that.
The lobby looked pretty promising, clean and modern looking, but our room certainly doesn't look like any of those pictures you see on the travel sites.
The furniture was old and worn. The curtains were also worn and one had a hole in it that looked like it had been burned with a cigarette. The bathroom was very dated. The mirror was all that fake, gold brass, with lightbulbs that got really hot and there was no fan! There was also a single hook in the whole bathroom to hang towels on. Not even a towel holder, just one hook. The wallpaper was old and peeling in places.
The floor, where the door opened, was ripped and missing chunks. The bedding was old and dingy. There was TONNES of mold on the ceiling where the A/C vent was.
In retrospect, we should have complained, but it wasn't so bad we couldn't sleep there, so we made due.
All this even would have been fine. I would have given it two, maybe even three stars (if I was feeling generous), except for what happened AFTER we checked out.
My sister had put the room on her credit card and she noticed a $100 charge from the hotel on her card when she got home. Since we had gone through Priceline, you pay in advance, so we had already paid for the room. She called up the hotel to ask about the strange charge.
The girl she spoke with told her that this was a sort of "downpayment" that they charge when you check in and assuming you don't make any charges, they reimburse you. So far fine, right? Except this was not explained politely. The girl was very rude and curt in explaining. No one had mentioned this when we checked in and my sister said so. The girl then told my sister that, "If you ever travelled, then you would KNOW about this sort of thing, because EVERY hotel does it...Are you happy?"
My sister was shocked by this response and just said yes and hung up. Then, regaining her bearings and realizing how rude the exchange had been, called back and asked to speak with a manager. She explained to the manager how she had been treated over the phone and the manager said she would speak to the girl. Obviously we have no idea if this happened, or how it was dealt with.
The fact is that 1) We actually travel quite a bit and NO actually Hotel Girl, other hotels do NOT charge you randomly, for no reason and 2) What if we didn't travel often?? How rude to throw it in our faces, as though this is something that any idiot should know, when it hadn't been explained.
So you know what....I can take the crappy room and old, dingy decor...but I can't take the hotel staff being blatantly rude and obnoxious. I would not recommend this place.
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