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| - I read all the glowing positive reviews by the others on this site and hired Creative to do our move. They got the job done, but there were problems. As soon as they arrived they started the conversation by telling me they would need to take two trips. This is before they even started loading anything. I am sure they would have loved to take two trips as they are paid per hour, but come on... In fact, it only took one trip.
They "provide for free use" 4 large clothing containers which are 3 feet in width and depth and about 7 feet tall. They refuse to put anything on top of them saying that they will be damaged. The trucks they brought were 26 feet long, so 3 out of 26 =12% of the space that is automatically lost, which is unethical.
They packed up my house and gave me a time for arrival at my new home. They arrived 2 hours later. I am only 30 minutes away from my old house, so there is no way it could have taken that long. I had to call the dispatch center to ask what had happened to my goods. They claimed that "their guys" would never do that, but turned out they did: they decided to take a 1.5 hour break before they came to my new house. Not a single word of apology.
They unloaded my stuff and we discovered that they had not packed up our massage chair correctly. They film wrapped it but did not put cloth under it. It was completely banged up. It looked brand new before the trip, now it is basically unfit for display in our family room and will need to be placed in a back room for use. They denied left and right that they had caused the damage, but ultimately their supervisor for the day admitted that it was their fault and noted so on the paperwork.
I received no call from Creative to take care of the damage, so I called myself after 2 days. They spoke with the movers who had done the work and they claimed that it was not their fault, that they had indeed covered the massage chair with mats. This is a flat lie to cover their butts, as I was there when they unloaded the chair, and their supervisor on site had acknowledged their fault.
To top it off, they lost the screws that attached the controller to my massage chair. To their credit they did go to the store and buy replacements. I did receive $180 damage refund from them, to offset the damage done to a $3000 device. Yay, I felt so much better.
I don't expect perfection. I don't even expect the move to happen without damage. It is impossible to move someone without damaging something. What I do expect is that they don't play games with the space in the truck, that they don't unethically try to extend the number of hours they bill, that they arrive promptly as scheduled, that they admit to their mistakes when they happen, and that they don't lie. None of these occurred on my move with Creative.
Needless to say, I regret having chosen them and would recommend you think twice before hiring them. There are more than a hundred positive reviews on this site for Creative. Unlike other web sites, these are not vetted and proven customers. Perhaps they are real reviews. I don't know. Maybe I just got unlucky. The only thing I can say is that I personally am a real customer who put my money on the line with them, and they really did not deliver.
Caveat emptor.
Update 1:
I received a call from Creative Moving about 2 weeks after posting this review. They offered to give me a partial refund for the bad experience and damage to my property. I said thank you. Unfortunately, they did not follow through on their offer. No credit was ever given. I think they were hoping that I would offer to remove this negative review if they offered me a bribe, and when I did not make that offer, they decided not to go through with it.
Update 2:
It has now been about 2 months since our move with Creative. Yesterday night I discovered that our bed was sagging in the middle. I took the mattresses off and yikes! The movers had not assembled the bed completely. Normally, our bed frame has horizontal support boards that go across the width of the frame. Under these support boards are vertical feet that support the weight of the mattresses. They had installed the support beams backwards and then not bothered to reattach those feet. Without them, the support beams were sagging down from the weight of the mattresses. Guess where the feet were! Right under the bed in plain sight when the mattresses were off. They had just slammed the mattresses on top of the incompletely reassembled bed when they could clearly see that it was not yet put together! Complete laziness. UNBELIEVABLE.
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