We were so excited for Shake Shack to open at Kierland and we were so disappointed. Service was slow and the food was not good. I had the chicken dog, it was very dry and tasteless. My husband had the cheeseburger - he said it tasted like it had sat for a while. We waited 20 minutes to get our order for 2 sandwiches, one order of fries, one soda and a milkshake.