On a lunch break (approx15min) I ordered pasta and a half sandwich. 12 minutes later as my order was called out, one of the staff informed me that they have been out of pasta all day. She was empathetic and offered to make me something else . when my frustration got the better of me, I just asked to be refunded so I could return to work on time. The asst. mgr was prompt in refunding me, but this is where I almost lost my s**t. Without picking his head up to look me in the eye he stated with a nervous laugh "I dont know why they messed up everyone knows that we have been out of pasta all day..hahahaha". The apology was sardonic in tone and there was 0 f**ks given to ensure I was a repeat consumer. It was just an experience that left me with disdain and empathy for the store manager who truly cares in the brand and the belief that service; above all is why consumers become repeat buyers.