| rev:text
| - This restaurant has service issues. My fiancé and I decided to re-try this place for breakfast after our first visit together over a year ago. (The first time, service AND food were so bad we vowed never to return.) I used to come in every now and again a long time ago and enjoyed their grandma's homely atmosphere and classic cooking... But I'm so upset by my last two visits because I WANT to like this place.
Here's what happened: my fiancé and I are in no rush, and wait close to 10 minutes at the front if the restaurant where a sign states "please wait to be seated." The waitress acknowledged us, but took care of a few tables delivering food and tabs before seating us. We observed a nearly full restaurant with 2 servers, 1 busser, no host... And who we assumed was the manager. We immediately assumed that they were understaffed.
This is when it gets bad. We overhear a customer checking out ask if they were hiring, to which the server replied that they were not hiring and the manager just hired on several on call servers. Uh, where are they? Because now is the time to call them in, yo.
We were "seated" by someone pointing at our table and walking away. Unwelcoming and unprofessional.
My fiancé ordered a breakfast burro and I ordered a half order of biscuits and gravy with eggs and hash browns. Food was good, especially the burrito. That's where the compliments end...
Both of us ordered coffee. Every time the other waitress came to our table to refill our cup, she did so so quickly and sloppily that my cup was wet, the table around it, and eventually the rest of the booth next to me too. The bus boy took more care than the female server pouring my coffee! Oh, and I know what you're thinking... How many cups of coffee was I served? Upwards of 5 or 6... Because after our food was gone and our plates picked up we sat at our table watching other families who sat down 20 minutes after us receive their checks. We were still served coffee? We need our server and our check. My fiancé had to ask for our check to the wind behind the waitress passing us... TWICE for our tab.
What did she do? She took care of the table behind us who arrived after us. We watched her, looked her dead in the eye, and then received our bill a few minutes later without eye contact or an apology.
My fiancé and I felt honestly prejudged for looking young enough to be teenagers. Do we deserve bad service because you expect us not to tip? We were ignored or received less than mediocre service. Maybe they should consider retraining their servers. We left so mad, the food can't convince us to return for a 3rd try.
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