2.5 * (docked from 3* b/c of their price)
As some of you might know, grooming for a sheltie can be somewhat challenging. However, my dog is not a show dog and we like his hair rather short and his bottom half groomed (e.g. paws, bum, and tummy part) ... but boy was I shocked when i found out they charged me $30 over their inital phone quote (and I had explained breed and grooming details to her over the phone). Kind of a big difference... Well, the girl had left for the day so I wasn't able to speak to her and didn't want to come back the next day, so I left it alone. She did a good job but my dog has been getting the same haircut for close to a year and this is by far the most expensive place we've been to. With pretty much the same haircut, I'll go back to my previous place and same me some dollars.
I did notice though that the staff here are very friendly .