I'm only giving the restaurant TWO stars and I haven't even made it inside yet! I'm sure the food is amazing... I watch Hell's Kitchen and I expect so much more from an establishment with the Gordon Ramsay name on it. When I approached the restaurant there was a long line outside. I walked to the front where the host stand was. There was a gentleman in front of me waiting to ask a question of the hostess. There were THREE hostesses standing there talking amongst themselves. They talked for approximately FIVE minutes without looking up once. They didn't acknowledge we were waiting in any way nor did they at least give us the "I'll be with you in a minute" look. Finally the tall blonde hostess assisted the gentleman then me. I advised I had a party of five. She advised I'd have to wait 45 minutes and told me to get in line. I walked to the end of the line and waited 15 minutes to move through it to the front where a different hostess greeted me and asked me the size of my party. I advised her there were five of us. This hostess advised I'd have to wait 45 minutes, she took my name and number to text me when out table was ready. I asked why I had to wait 15 minutes to tell her the same thing I told the blonde. She said she had no idea. No apology. No customer service skills at all.
My $18 burger better be "to die for"...