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  • Ok, this is a Government run facility. Please keep this in mind when reviewing this place. Though people can have good, bad, and ugly experiences, I will explain one of each that I have had since being a patient here personally. The Good: Couple things here I really want to mention. There is a ton of the staff that work, and volunteer here that don't get the credit they deserve at all. Starting with the people that work at the information booth. There at all times to help those in need, and they've always been nice to me. Then there's the kitchen staff, those who put up with the worst of us. They deal with grumpy people who think that just because you're a veteran, AND YES I'M ONE TOO, you think you're entitled to having your omelette in 10 seconds flat. Be nice for once, it will change your life. The Bad: So, when it comes to the bad, this mostly falls into the parking category. The parking garage will fill up before 9am on Monday-Friday. It is nearly impossible to find parking. Security claims that staff are not allowed to park in there, but I see staff park there every single time I go. Which is more than 2x a month. Also, I wish they would hurry with the amount of construction going on. The ER department is still under renovation. This is where my second bad experience, the ER. I once checked in for something, and the wait wasn't the bad thing. I know and understand how trauma and the procedures for evaluating what and who needs help first. My problem is that they had me in a bed, shoved in some hallway, with people walking in multiple times. Patients, family, nurses, and everything in between that had no clue what was going on. The Ugly: So my biggest complaint, which I have talked to Patient Advocacy about is the pharmacy. There's multiple patients who wait at exactly at 9am for the pharmacy to open. When it does, it can take up to 1 hour for your number to be called, and god knows how long till you can get your meds filled. It truly is sad that I have to wait up to 2 or more hours before I can get my medications filled. Then they try to push the pharmacy refill by mail on all of us. Some of us work full time, and can't be at home for the medications that require signatures.
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