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  • Had taken my 2014 Chevy Silverado in to have the battery replaced and for them to also check a very annoying "rattling" noise under my steering wheel since I had the truck in there already, Also asked for a car wash because hey why not! Andrew was my Service advisor and at the beginning everything was fine ! I called him later in the day to see if my truck was going to be ready and he said yes, Also telling me my total was $217 out the door ! Later he called me and said the truck was ready for pick up and they fixed the rattling noise (Which was a loose bolt) but charged for 30 mins of labor. I didn't think much of it but then again I should of asked how much the labor was. My husband and I get there, Pull up and see my truck still dirty. We walked in and my husband asked NICELY "Weren't you guys going to wash it?" and he said "oh sorry catch you next time!" Really ? We asked if they could wash it and we would wait, so he took it in the back to wash it, meanwhile we go into the cashier to pay and my bill goes from $217 to $320 !!!! Almost an $80 dollar charge to TIGHTEN a stupid lose bolt ?!!? We go back out to him and ask why it raised so much and let him know we could of tightened it ourselves if we knew we were being charged that much for labor which is RIDICULOUS AND ANYONE CAN AGREE ! He begins to get an attitude and say "We can take it back and losen it for you so you don't get charged ?" in a smart a** response. Once again, REALLY ? In that case please do ! He then lowers it to $20 dollars still being extremely rude mumbling something under his breath as if we ruined his whole day. Bottom line It was ridiculous how we were treated considering we were nice the whole time until this ridiculous stunt was pulled. This is most likely the last truck I purchase from Henderson Chevy considering the possible treatment we have to deal with just to get a simple issue fixed. No thank you !
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