Probably the most unpleasant trip i've ever experienced. Flying with this airline out does sitting in economy by the bathroom on a 15 hour flight. A friend and I were on our way back to JFK from Mexico but had a layover at Charlotte. As we went down to claim our baggage, we realized the conveyer belt wasn't working. A worker comes down and I hear her say that it has been broken for about an hour. So i assumed it was almost fixed. But we stood there for another hour as this tiny old woman was attempting to throw a few bags down from the machine that drops the bags down onto the belt. She eventually gave up. What I didn't understand was why they left the conveyer belt broken for so long, knowing that it was broken and that most of us had a another flight to catch relatively soon.
When we went through customs, another lady indifferently warned us that we'll probably miss our flights. So yes, we missed our flights and when we finally claimed our bags, more US airways workers gave us no direction on where to go and just took our bags from us and threw them onto another conveyer belt with no explanation. It was just insanely hectic. The only flight after that 1 pm flight was the 10 pm flight which left us stuck in a city where even the airport workers told us wasn't worth the money to visit. We were completely exhausted, but the added indifference of the airline as well as the incredibly rude and snotty workers did nothing but make me realize that I will never fly with US Airways again.