| rev:text
| - Time for an update.
What I failed to mention the last time is that out of the five or so times I've called the office to request maintenance, about 4 times they haven't answered (and it was during business hours). They have an emergency maintenance line, so I called that. They "log" my issue and they claim the maintenance person will call me shortly after. That has NEVER happened that way.
About 3 times I've waited HOURS and had to call the office multiple times AND the emergency line to re-submit my issue. The emergency line says they'll contact the office AGAIN, the office says they never got the complaint, and then the office provides some excuse hours later when I still haven't heard anything, i.e.; "We're very busy fixing OTHER people's air conditioners, you'll just have to wait even longer." They seriously lack customer service.
The maintenance man, I think his name is Juan, is the nicest of all the employees. It's clear he's the hardest worker of anyone I've interacted with, and the poor guy works on multiple properties. Maybe things would get done faster if they had less people in the office and more helping with maintenance...?
A month ago, I called before they opened on a Tuesday morning to ask that they spray my apartment for little black bugs that show up in the summertime. I left a message. The exterminators come to the complex every Tuesday and spray the apartments that need it. I check my messages on Wednesday and listen to one saying they'll add me to the list NEXT Tuesday. WTF?! That's why I called Tuesday morning! I call back and speak to a woman who argues with me saying I never left a message and SHE'S the one who listened to the messages on Tuesday. F*** off, lady, I didn't leave a message? So how did the dude in the office know to call me back and add me to the list in the first place? She even had the audacity to tell me they'd charge me to have the exterminator return that day. I pushed harder and pointed out that subtle fact about the message and she finally agreed to cover the extermination charge. But should I really have to argue for that? Ugh.
Most recent headache was today. I called at 1pm to report my disposal wasn't working. The office didn't pick up (not surprised), the emergency line took my info quickly and said the maintenance person would call me back shortly. No call. I didn't get out of work until the office was long closed, and no one has called nor fixed the problem.
There is terrible communication between maintenance, the office, and the tenants. Lots of things are great at this complex, I'm considering moving again just because I hate paying for a luxury community and being treated like I don't know what they're doing. Either this team knowingly has bad customer service/communication and doesn't care to fix it, or their management doesn't know what's been going on.
Hey Lincoln Properties, which is it?
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