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  • If the idea is to get non members to open an account, perhaps your tone should be less condescending when talking to customers. I bank with another bank and a credit union, I choose not to have direct deposit. Normally I'll drive to my credit union and make a deposit, but I had other priorities today, so I decided to stop in and cash my check. Our company just switched Payroll companies and unfortunately they are now drawn through B of A. As I stood in line with my 12 year old daughter who has Autism (praying that she didn't freak out and she didn't) the floor person said my daughter was cute and asked to see my check. When I told her who I banked with she asked if neither of my banks would cash my paycheck. Why would you assume that neither of of my banks would cash my paycheck, and what business is it of yours as to why I'm at your facility cashing it? Is the problem that I am there and you feel that I shouldn't be, because that's how it came across. Thank you for informing me of the $6.00 fee and asking if that would be a problem, and then advising me that your fees would be going up soon just in case I planned on making this a regular occurrence. Now I'm not one who is quick to react even when feeling as unwelcome and belittled as I felt. So I would just like to make a suggestion to Bank of America . If not having an account is a problem then stop cashing checks for those without an account. I am going to assume that, that's where the tone came from, from me not being a B of A customer and not from the fact that I had a disabled child with me. However, just in case, may I suggest that you educate your staff on how exactly to treat not just parents or people with disabilities, but ALL people. Everyone is a potential customer and you never know who you're "assisting". Be kind...stop judging.
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