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  • I've been here several times. The last time I came, took the cake in terms of never returning. I'm surprised I have never written a review before. Any time I have been, the actual space never looks clean. Like they never tell staff (or the staff are not self-starters) to do simple wipe-ups of the counter, dust, clean throughout the day. There's always dust on the cash, dirty counter, dirt near the potato bags. I had gotten cold old fries before (discovered in take-out) and the last time I went as I was ordering I asked if the fries were fresh or making a new batch - due to the past stale fries I had gotten. The guy was blatantly rude, told me the fries are always fresh, rolled his eyes and didn't bother to be nice about it or finish the order. And that was that. Service aside, the fries and poutine are OK (from past experience). There is much better. I'm more mad about the service and cleanliness of the place. I've never seen any senior management in this location or the Queen Street West location. Lack of staff management, training and protocols, and basic etiquette / manners gives this a pass for me now. I have had good customer service here before - but far too many negative experiences /observations and no to cold stale fries! (by the way, I can imagine a lot of people ask if the fries are fresh which could get tiring, but if you've had old and cold fries two times before - then there is a problem or it is done purposely to save money). The bad manners are no excuse.
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