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  • Yay! I'm a fan. Your friendly, neighborhood grocer (and Spider-Man) seems to have become a lost art -- at least in the areas I have lived in. Emphasis now seems like lie in the get in, get out as quickly as possible. Nothing is horribly wrong with that, and in fact, it seems to be quite necessary in our social climate. Yet if that is the only mentality, then people start not to care about what they're getting, where it came from, or what it's made of. Instead, create an environment revolving around courtesy, cleanliness, and quality where even people in a rush will appreciate it. This Smith's gives a shot at that. From the customer service desk to the meat monger...from the cashier to the manager...and even the bagger are all friendly folk. Service with a smile is an awesome thing. Just getting my Smith's card was already an amiable experience. Also one time, I grabbed a wrong item, but I wasn't about to make a fuss about it. The cashier, who I think was also a manager (big fan of those who lead by example), insisted that it would be no trouble at all and sent the bagger to make the exchange. Now that's the kind of customer satisfaction that can brighten anyone's day. The whole store is clean, well laid-out, well stocked, and organized. The prices are nothing special -- neither high nor low. Their selection of quality items is definitely above the average grocery. Even the store's own brand (Kroger) is pretty decent; for example, the buffalo sauce is quite tastey, and if you read the ingredients, better than most others out there too. Also, they have a little gambling area for those interested. I'm really glad that out of all the possibilities, this grocery is my neighborhood option.
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